Unbyul

Support

Need a hand with Unbyul? Here is how to reach us, plus answers to the questions we hear most often.

Contact us

Email us at support@oksusucode.com. We read and answer email Monday to Friday, Korea Standard Time (excluding Korean public holidays), and we reply within 2 business days. We do not offer phone support.

To help us solve things in one go, please include:

  • Your device and OS version (for example "iPhone 15, iOS 19" or "Galaxy S24, Android 16")
  • The app version, shown in Settings → About
  • The nickname shown in the app. Never send us your password.
  • A screenshot or screen recording of the problem, if you have one

Frequently asked questions

Charts and results

Why does my chart look wrong?

Unbyul calculates every chart with deterministic software from your birth date, time and place; the AI never guesses the chart. When a chart looks off, the cause is almost always in the input, so check these first:

  • AM or PM. 2 in the afternoon entered as 2 in the morning changes the hour pillar, and sometimes the day pillar.
  • Birth place. We apply a true solar time correction, so a place far from the standard meridian shifts the clock time. Choose the actual city, not just the country.
  • Historical daylight-saving time. See the next question.
  • Korea's UTC+8:30 standard time (21 March 1954 to 9 August 1961). We apply it automatically, so charts from that period can differ from ones you got elsewhere.
  • Births between 23:00 and 01:00. The 야자시/조자시 setting decides which day the hour belongs to. See below.
  • Lunar and solar dates. Enter the solar (Gregorian) date unless you switched the date picker to lunar.

If the input is right and the chart still looks wrong, send us the exact birth data you entered and what you expected, and we will check it by hand.

I don't know my birth time. Can I still use Unbyul?

Yes. Choose "I don't know my birth time" when you set up your profile. The hour pillar is left out rather than guessed, and your readings use the remaining three pillars. In astrology, your rising sign and houses are not shown because they depend on the time of birth; Sun and Moon readings still are. If you find your birth time later, add it in Settings → Birth data.

What about daylight saving and other historical time changes?

We adjust for them automatically from your birth date and place. Korea used daylight-saving time in 1948–1951, 1955–1960 and 1987–1988; Japan in 1948–1951; in the United States it varies by state and year. Korea also ran on UTC+8:30 between 1954-03-21 and 1961-08-09. All of this is built into the engine: enter the time that was on the clock when you were born and we do the rest.

I was born between 23:00 and 01:00. Which day counts?

Schools of saju differ here. Some start the new day at 23:00 (the 야자시/조자시 split), others at midnight. Choose in Settings → Saju options and your chart updates immediately. The rule in use is shown on your chart.

My birthday is on the lunar calendar.

If you know your solar (Gregorian) birth date, enter that. If you only know the lunar date, switch the date picker to "Lunar"; the app converts it, leap months included. Saju uses solar terms rather than lunar months, so the solar date is what the engine actually needs.

Which astrology system do you use?

Western astrology with the tropical zodiac. Houses use the Placidus system and appear only when your birth time is known. Your "Big 3" are Sun, Moon and rising sign. We do not use the sidereal (Vedic) zodiac, so your Sun sign may differ from a Vedic app.

Can I read compatibility with someone else?

Yes. A compatibility reading needs the other person's birth date, and ideally their time and place. Enter someone else's birth data only with their permission. It is stored in your account, visible only to you, and deleted with your account. Treat the result as a conversation starter, not a verdict on the relationship.

Coins and payments

How do coins work?

Coins are Unbyul's in-app currency. You buy them in packs through the App Store or Google Play and spend them on reports, compatibility readings and AI consultation questions. Coins never expire, belong to your account and cannot be transferred. Paid coins are spent before bonus coins. If you delete your account, remaining coins are forfeited.

Where is my receipt?

Receipts come from Apple or Google, because the purchase is made through their store. Apple emails a receipt and lists it under Settings → Apple Account → Purchase History; Google Play lists it under Payments and subscriptions. Inside Unbyul, Settings → Coins shows every coin purchase and every coin spent.

Can I get a refund?

Korea: Unused coins can be refunded within 7 days of purchase under the Act on Consumer Protection in Electronic Commerce. Coins already spent on delivered content cannot be refunded; this digital-content exception is shown before each purchase. Email us with your nickname and the store receipt.

United States and Japan: Request a refund through Apple at reportaproblem.apple.com or through Google Play's refund flow, under their policies.

Everywhere: If a report fails to generate because of a fault on our side, the coins return to your balance automatically. For anything else, email us.

What is the first-purchase discount?

Your first coin pack is 50% off. The offer applies once per account and is shown in the coin store until you use it.

I reinstalled the app or got a new phone. Where are my coins and reports?

Sign in with the same account you used before. Your coin balance, saved reports and birth data live on our servers and sync automatically. Not sure which account you used? Email us with the store receipt and we will find it.

Account

Can I change my birth data?

Yes, at any time in Settings → Birth data. New readings use the new data. Reports you have already generated are kept exactly as they were, since they reflect the data at the time and the coins spent on them. If a typo led to a wrong report, email us and we will take a look.

How do I change my email address?

If you signed in with Apple or Google, your email is managed by that account. If you signed up with an email address, go to Settings → Account → Email and confirm the change from the new address. Lost access to the old address? Email us from the new one and we will verify ownership.

How do I delete my account?

Go to Settings → Account → Delete account, or request deletion by email. Coins and reports are lost and deletion cannot be undone, so please read Delete your account first.

About the content

Should I make decisions based on my results?

Unbyul is for entertainment and reflection. Saju and astrology are traditions for thinking about yourself and your year, not predictions of fact. Nothing in the app is medical, legal, financial or psychological advice. Enjoy it, talk about it, and make big decisions with real professionals.

Who writes the interpretations?

The chart is computed by software. The interpretation text is written by an AI language model from that chart, following our editorial guidelines, and cached so the same chart gets the same text. AI text can occasionally be awkward or miss the mark; if something reads wrong, please report it.

Is the health content medical advice?

No. Mentions of health, body or energy in a reading are traditional interpretation, not diagnosis or recommendation. If you have a health concern, please see a doctor.

I found a text that is wrong, offensive or upsetting.

Please tell us. Use the "Report this text" button at the bottom of the reading, or email us the report title and the sentence. We review every report and adjust the generation rules where needed.

Report a problem

Found a bug, a wrong chart, or a text that should not be there? Email support@oksusucode.com with whatever applies:

  • Bugs: what you did, what you expected, what happened, device and OS version, app version, and a screenshot or recording.
  • Wrong chart: the exact birth date, time and place you entered, your 야자시/조자시 setting, and what you believe the correct pillars or signs are.
  • Offensive or inaccurate text: the report title, the sentence in question, and why it concerned you.

You will hear back within 2 business days.

Business information

Service운별 (UNBYUL)
Provider옥수수코드랩 / OKSUSU CODE LAB
Representative이용수 (LEE YONGSOO)
Business registration462-25-02344
Mail-order business report제2026-고양덕양구-2357호
Support emailsupport@oksusucode.com
Minimum age14

See also our Terms of Service and Privacy Policy.